Calibre Real Estate, a boutique Real Estate Agency with 13 staff was going through a period of rapid growth and becoming increasingly reliant on the integrity of their IT systems.www.calibrerealestate.com.au
Recurring IT problems combined with unpredictable response times from their existing IT support provider were proving to be a costly combination. The client was seeking a provider whom could provide expert advice in prevent recurring problems and also take accountability for their IT systems without breaking budget.
R & G produced a strategic roadmap to help the business plan and manage their growth without running into IT problems. An IT support plan backed by R & G’s service-level agreement ensured 24/7 attention to systems and guaranteed response time to reduce downtime and increase productivity.
IT issues are now resolved in a matter of hours rather than days; with critical faults addressed on average within 15 minutes. Most importantly, R & G has helped Calibre Real Estate change the role of IT from being an operational pain to a strategic facilitator in growing the business.
Here's what Alice had to say about R & G:
"We received no 'service' from our previous IT Company so the attention and commitment which the professional team at R & G has continually shown us since coming on board is certainly impressive – it makes us feel like we are getting value for money and support we can rely on. I am sure the guys would agree that there have certainly been quite a few bridges to cross with getting our systems up to scratch!"
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