Why is knowledge management so important for organisations?
Knowledge management helps an organisation manage key technical information and stay on track with their projects.
Read more →How to complete a change request template with your IT partner
Change management involves having a rollback plan ready so that, if something goes wrong, you can revert the change quickly. A change request form is required any time the configuration or design of a system is modifi...
Read more →Why you should ask for incident reports from your IT provider
A structured incident report is a process that details what has happened and what rectification has been put in place to ensure it doesn’t happen again. Let's look at three reasons why they are important.
Read more →How to approach a quarterly meeting review with an IT provider
Use your quarterly meeting to review your network health reports and service delivery reports (SLA). This is the perfect opportunity to highlight any concerns you have with your IT provider's service.
Read more →Office 2016 Review: See what's new
Microsoft has turned to the cloud and completely revamped Office 2016 to allow for easier sharing across all your devices.
Read more →New Windows 10 devices from Microsoft
Microsoft has unveiled its new Surface Pro 4 and Surface Book products. The company’s software is on the up-and-up with Windows 10 proving to be popular with businesses. In this article, we review these two new Window...
Read more →What’s hot in IT: Office 365 migration; When will VoIP kill the telephone; Telstra's cyber security advice; cloud compliance; NFL and Internet of Things
We've curated five interesting and useful technology-related articles from the last month. Stay on top of the latest trends and new technologies by subscribing to our weekly newsletter.
Read more →IT Management for people with no technical background
Let's look a few key areas that you should focus on understanding so you can better communicate with your provider and ensure your IT goals are met.
Read more →Industry benchmarks: how does your IT provider compare?
Are you a non-technical IT contact tasked with managing your IT provider? In this article, we’ll share some industry benchmarks so you can compare how your provider is performing compared to other organisations.
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